Terms and conditions Helping Hand vacation rentals

CONTENTS

ARTICLE 1 - Introductory provisions

ARTICLE 2 - The assignment in general

ARTICLE 3 - The reservation order

ARTICLE 4 - Payments

ARTICLE 5 - Liability

ARTICLE 6 - Documents

ARTICLE 7 - Interest and collection costs

ARTICLE 8 - Complaints

ARTICLE 1 - Introductory provision

In these booking conditions the following definitions apply:

Travel agent: the person who, in the course of his business, advises, informs and mediates in the conclusion of agreements in the field of travel.

Service provider: the carrier, accommodation provider, travel organiser and/or other travel service providers, in the broadest sense of the word, with whom the traveller enters into an agreement and who, subject to the applicable conditions, is responsible for the implementation of the service.

Traveller: a. the client (applicant), or the person for whose benefit the services provided by the travel agent have been stipulated and who has accepted that stipulation. Assignment: the agreement between the traveller and the travel agent, whereby the travel agent undertakes towards the traveller to provide services in the field of travel, in the broadest sense of the word.

Working days: the days Monday to Friday from 09:00 to 17:30 and Saturday from 10:00 to 16:00, with the exception of legally recognized holidays, unless the travel agent expressly states that other opening hours apply to him.

The travel agent (or booking office) is a travel service provider. He can inform, advise and make reservations. The travel agent provides these services on behalf of the traveller. The booking conditions apply to all forms of service provided by the travel agent. There are some exceptions to this.

If the travel agent organises trips himself, in his own name, or sells trips from a tour operator that is not established in Spain, he is regarded as a tour operator for that trip. The travel conditions of the tour operator then apply to that trip.

The travel agent can make a reservation for the traveller. He then establishes an agreement between the traveller and the service provider chosen by the traveller. The travel agent itself is not a party to the final agreement. For example, he can make reservations for individual plane tickets, train tickets, theatre tickets and hotel rooms, and take out insurance for the traveller.

The travel agent is not liable for the correct performance of the services reserved through him. The terms of delivery of the relevant service provider, for example the airline or hotelier, as applicable. The travel agent is of course responsible for the careful implementation of the services provided by him, such as for correct advice and correct handling of the reservation.

The travel agent may charge a fee for the provision of its services, provided that this is made known to the customer in advance.

ARTICLE 2 - The assignment in general

The content of the assignment may include informing and advising the traveller, as well as, if possible, reserving the services desired by the traveller for the benefit of the traveller. The client is bound towards the travel agent and service provider after the assignment has been given, regardless of whether a confirmation is immediately provided. In general, the (order) confirmation can be given directly to the client, in which case this confirmation will serve as proof of the agreement described in the confirmation. In the event that the order confirmation cannot be provided immediately and is forwarded by the travel agent, the client can complain within two working days of receipt. If no complaint is made, the order confirmation will serve as proof of the existence of the agreement and its contents. This does not affect the possibility for the client to provide evidence to the contrary. When booking via the internet, the travel agent organises the booking process in such a way that the traveller is informed before making the reservation that he has entered into an agreement. The traveller is bound by this agreement through the confirmation of the booking by the travel agent. The client is fully responsible towards both the travel agent and the service provider for the obligations arising from the assignment. The other travellers are liable for their share in the assignment.

ARTICLE 3 - The reservation order

Client's obligation to provide information

The client will provide the travel agent with the information necessary for the conclusion of the agreement and its implementation regarding himself and the (possible) other traveller(s). This includes, if available, his mobile phone number and email address. The client will provide information about himself and the travellers registered by him with regard to the physical and/or mental situation, about other relevant - including medical - aspects, as well as about limited mobility, or the need to accompany minors and/or disabled persons. travellers, pregnant women, the sick and other fellow travellers. If the client falls short in his obligation to provide information, any resulting negative financial consequences will be borne by the client.

Price changes

The prices of reserved services are subject to change in accordance with the terms and conditions of the service provider. These changes will be communicated and passed on as soon as possible.

Cancellations/changes by the client

Any cancellations of, or changes to, the assignment(s) issued can only take place on working days and only at the request of the client. If a cancellation takes place at the request of the client or changes are made to reservations already made, the associated costs will be charged. In addition to the cancellation or change costs charged by the service provider, these can also be the costs that the travel agent must incur to effect the cancellation or change.

All communications from the travel agent or service provider will be addressed exclusively to the client.

ARTICLE 4 - Payments

The amounts due must be paid within the term indicated by the travel agent. The travel agent is authorised – if necessary in the name and for the account of the relevant service provider(s) – to collect the amounts due. When placing the assignment(s), the travel agent may require a down payment, which will in any case not exceed the terms and conditions of the (possibly) involved service provider(s). The remainder of the amount due must be received by the travel agent no later than the date stated in the confirmation or invoice. In the event of any discrepancies between the confirmation and the invoice, the confirmation will apply. If the (down) payment is not made or is not made on time, the travel agent will send a free payment reminder after the expiry of that date and will give the traveller the opportunity to pay the outstanding amount within seven days of receipt of this payment reminder. If payment is still not made, the traveller is in default and the agreements are deemed to have been cancelled, unless the conditions of the (possibly) involved service provider(s) prescribe otherwise. The travel agent then has the right to charge the costs associated with the cancellation or to set them off against the down payment(s) received.

Any refunds will be made exclusively to the client.

ARTICLE 5 - Liability

The travel agent will observe the care of a good contractor in his work.

The travel agent accepts no liability for acts and/or omissions of the relevant service provider(s) as referred to in Article 1 paragraph 1, nor for the correctness of the information provided by this service provider(s). The travel agent bears no responsibility for photos, brochures, advertisements, websites and other information carriers insofar as under responsibility of third parties drawn up or issued.

Insofar as the travel agent itself fails attributable and the traveller suffers damage as a result (including damage due to loss of travel enjoyment), the liability of the travel agent is limited to a maximum of the services invoiced by the travel agent.

The liability for damage against which the traveller is insured (for example by taking out travel and/or cancellation insurance or health insurance), as well as liability for damage suffered by the traveller in the context of the exercise of a profession or business (including (including damage due to missing connections or not arriving at the destination on time), are excluded.

The travel agent is not responsible for any commitments made by its staff and/or third parties, which clearly deviate from the conditions stated in these terms and conditions or in the terms and conditions of the responsible service provider, unless such commitments are subsequently confirmed in writing.

The exclusions and limitations of liability included in this article also apply to the staff of the travel agent.

ARTICLE 6 - Documents

At the latest at the conclusion of the agreement, the travel agent will provide the traveller with general information, tailored to the European nationality, regarding passports, visas and any health formalities. The traveller is responsible for obtaining the necessary additional information from the relevant authorities and also for checking in good time before departure whether the information previously obtained has not changed in the meantime. The traveller is responsible for having the necessary documents with him, such as a valid passport or, where permitted, an identity card and any required visas, proof of vaccinations and vaccinations, driver's licence and green card.

If the traveller cannot make the trip (entirely) due to the lack of any (valid) document, this and all associated consequences will be for his account, unless the travel agent has agreed to provide that document and the lack thereof can be blamed on him. attributed, whether the travel agent has failed to fulfil his information obligation referred to in paragraph 1.

By or on behalf of the travel agent, the traveller can provide information about the possibility of taking out cancellation insurance and travel insurance.

ARTICLE 7 - Interest and collection costs

The traveller who has not fulfilled the financial obligation to the travel agent in time, owes the statutory interest on the amount still due, unless the conditions of the relevant service provider prescribe a higher interest rate.

Furthermore, the traveller is obliged to reimburse extrajudicial collection costs incurred by the travel agent or service provider. These amount to a maximum of 15% of the travel sum up to € 2,500.00; 10% on the next € 2,500.00 and 5% on the next € 5,000.00 with a minimum of € 40.00. The travel agent may deviate from the stated amounts and percentages to the benefit of the traveller.

ARTICLE 8 - Complaints

Complaints about a reservation made by the travel agent and/or about advice and information provided by the travel agent must be submitted to the travel agent within one month after the traveller has become aware of the facts to which the complaint relates. The travel agent will provide a substantive response in writing no later than one month after receipt of the complaint.

Additional regulations for renting a holiday homes

General rental conditions and payment conditions

1.0 General introduction

1.1 Your arrival and departure

1.2 Your reservation and payment

1.3 Right of withdrawal

1.4 Insurance

1.5 Deposit - Damage

1.6 Change Fees

1.7 Additional Charges

1.8 The tenant wants to cancel

1.9 Helping Hand must cancel

2.0 Tenant - Hired

2.1 Complaints

2.2 Your pet(s)

2.3 Linen and towels

2.4 Swimming Pools

2.5 Final cleaning

2.6 Additional Terms

2.7 Legal Liability and Indemnity

1.0 General introduction

In these terms and conditions:

Tenant: The person who places the booking and is regarded as the main tenant, who is also responsible for the booking and the rented object. Home owner: The homeowner is responsible for providing the tenant with a proper home as described on our website. Helping Hand: intermediary who mediates between the homeowner and tenant, hereinafter referred to as the mediator.

These general rules apply to all reservations and bookings with the broker and websites that are directly part of the company. Different rules may apply to each property, which are stated on the property profile page; this deviating information is considered binding and is assumed to be known to the renter at the time of booking. The intermediary offers homes from private owners, but also from commercial organisations. As a result, it is possible that the delivery of your booking takes place via this organisation (is), both from Spain and at the destination. When placing the booking, the tenant is deemed to be aware of our general rental conditions, delivery and payment conditions, disclaimer, as well as our privacy policy, which are stated on our website(s), and to accept them in full. Prices stated on our website(s) are in Euros unless stated otherwise. Rental periods run as stated on our website(s), unless otherwise agreed in writing. Under the rented object/holiday home, the holiday home as we state it on our website(s), with associated facilities. There is a possibility that the homeowner has closed off a certain part of the rented object; this is then stated on our website. The stated number of bedrooms and bathrooms is the number at your disposal. In some cases, when the rented object is a studio where 1 bedroom is indicated, this can also mean a partition within a larger space, or a sleeping accommodation used as such.

1.1 Your arrival and departure

The changeover day of a rented holiday home can be found on the holiday home information page. For weekly rentals, the changeover day is usually on Saturday; if this is different for a specific accommodation, this is stated on the website in the description or under "important information".

You can receive the keys between 16:00 and 20:00 from the caretaker or homeowner of the holiday home. If you arrive at different times, additional costs may apply. Contact details can be found on the travel voucher that we will send you 2 weeks before arrival. We also list a brief route description and an emergency number in Spain which you can call in case of problems. Only the home owner/manager has the option to grant you permission for a different arrival or departure. The mediator and its employees are not authorised to do this, and no claim can ever be made on telephone promises that have not been confirmed in writing by the mediator.

1.2 Your reservation and payment

The broker has the right to change agreed prices in the interim, provided that there is at least 6 months between the date of arrival and your booking date. In that case, the renter has the right to cancel free of charge; with the exception of the reservation costs, payments already made will be refunded within 5 days. The tenant can book online via our website (this is preferred) after which the reservation is immediately pre-confirmed. We also offer the possibility to make a reservation by telephone, but in that case you are responsible for possible errors in your data. With online reservations we register your IP address (see privacy statement). Each reservation is checked by the mediator with the homeowner before fully confirming your reservation.

The reservation will automatically expire if the house is not available in the period you have booked. After confirmation of the reservation by the broker, it will receive the status of booking. The intermediary can charge reservation costs, which are stated in the cost overview that you will see before you confirm the reservation. When booking, the mediator will charge you a deposit of 35%, this amount can be found on the cost overview before you confirm the reservation.

The tenant can pay this immediately online, or receive an invoice for this, which must be credited to the broker's bank account within 7 days.

The remaining rental amount of your holiday home must be credited to the broker's account no later than 8 weeks before arrival, and can only be paid by bank transfer. Payment of the final payment by credit card is not possible. The deposit, as stated on the website(s) under "important information", can be transferred to us 8 weeks before arrival, unless it is explicitly stated that you must pay it on site. The broker accepts no liability if the deposit has not been paid correctly or on time. This may be a reason for the homeowner to refuse you access. Bookings made within 42 days before arrival fall under the last minute category and the full amount must be transferred to our account within 2 days. You will receive a payment reminder if the payment obligations are not properly fulfilled. If the invoice is not paid within 7 days after this reminder, the broker has the right to consider the booking as cancelled. In that case, the broker will charge the cancellation costs stated in these conditions. (see cancellation conditions) Bank costs for transferring the payments are for the costs of the tenant.

1.3 Right of withdrawal

Exclusion of the Right of Withdrawal applies to our services: Exclusion of the right of withdrawal is only possible for services: regarding accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period; The delivery of which has started with the express consent of the consumer before the cooling-off period has expired; Regarding betting and lotteries. The right of withdrawal is "excluded" from renting and/or entering into a rental agreement for a holiday home because the delivery has started with the express consent of the consumer before the cooling-off period has expired.

1.4 Insurance

With every rental, the broker offers the possibility to take out damage insurance or cancellation insurance. These are different insurance policies, and they must also be booked separately by you. You will find the premium for these insurance policies on your screen during your booking. Damage insurance coverage: concerns damage to object - accommodations - inventory - playground equipment - swimming pools - garden which arose without the tenant being expressly at fault or intentionally inflicting damage. The compensation for the damage here concerns a minimum payment of € 25 and a maximum of € 2500. The non-life insurance starts from the moment that the tenant/insurer enters the holiday home, as stated on the rental agreement, and ends when the tenant leaves the holiday home, with the final date when the rental agreement ends in the travel document. Said prices can change and are bound by legal rules such as insurance tax. The broker has the right to adjust prices and percentages.

1.5 Deposit - Damage

Homeowners ask for a deposit in all cases. The homeowner indicates how the mediator can handle the deposit. In many cases, the homeowner requests the intermediary to manage the deposit. If the homeowner requests to pay the deposit on site, this is stated on our website under the House profile. In most cases, a homeowner will NOT accept credit card payment. The moment of payment on the spot is when you receive the key. In all cases, you are responsible for inspecting the holiday home for defects and possibly recording this by means of a signed statement between you and the key manager. It is therefore wise to also take clear photos.

The mediator accepts no liability in the event of disputes about defects upon delivery. So do the inspection on arrival carefully. If the broker manages the deposit, it will be refunded to your bank account within 2 weeks after departure from your holiday home, unless the homeowner reports damage to us. You will receive an email within 1 week after your departure with the request to confirm your bank account. The broker is contractually bound to transfer the deposit to the homeowner on first request if he reports a damage. If the homeowner reports damage to the mediator and requests payment of the deposit or part of the security deposit, the mediator will inform the tenant of this by email.

In the event of damage, the homeowner may need some time to have the damage assessed by an expert and/or company; the maximum term for this is 4 weeks. If the damage caused is higher than the deposit paid, the homeowner has the right to recover the excess from you. The settlement of the damage is a matter between you as a tenant and the homeowner, and any damage insurance if applicable. The mediator can mediate where necessary, but does not play a role in the assessment and settlement. If there are additional costs such as electricity, pool heating, cleaning, telephone use, and other matters as stated on the website(s), the mediator has the right to deduct these costs from your deposit and to refund the difference. In case the house owner will refund your deposit, you must leave your details on departure. Deposit payment and refund is always a matter between renter and homeowner. The broker, despite the fact that she manages the deposit at the request of the homeowner, has no control over the deposit. Damage or disputes about damage do not entitle the renter to mention the name of the mediator in any form whatsoever in the media, internet or publication. If the tenant nevertheless mentions the name, he accepts all direct and indirect damage resulting from the mention of the trade name and/or website(s). In all cases, the deposit and damage and the payment thereof is a matter between the tenant and the homeowner.

1.6 Change Fees

Changes to a booking agreement are only valid if they have been confirmed and accepted in writing by the broker. The mediator will charge € 25.00 amendment costs in the event of accepted changes to the rental agreement. Changes to cancel the booking are without exception subject to the cancellation conditions. (see further "when you want to cancel")

1.7 Additional Charges

Extra costs include all costs that are stated on the house profile page and are not part of the stated rental price. If the tenant makes a booking, he indicates that he has taken note of these costs and accepts them. If not explicitly stated in the house information, normal consumption of electricity and water is included in the rental price. When there is heating and/or swimming pool heating, a surcharge is often charged for this; this is stated in the information of the chosen holiday home. These additional costs are payable on arrival, unless otherwise agreed in writing and stated as such on your confirmation. It is not permitted to use the house telephone unless expressly authorised in writing by the homeowner. If the telephone has been used without this permission, this may result in a delay in refunding the deposit, as the telephone bill will not be received until one month later. The telephone costs incurred by the tenant will then be deducted from the deposit. If there is an internet connection, internet use is usually included in the rent, unless stated otherwise. The intermediary can never take responsibility for the improper or non-functioning of an internet connection. With internet, we mention internet connection or “wireless internet”; the mediator cannot accept any liability for the presence or absence of wireless internet. Bed and linen is always extra unless it is explicitly stated on the site that this service is included. From a hygiene point of view, it is standard for babies that you bring your own linen.

1.8 When to cancel

You can only cancel by email on working days. Our working days are Monday to Friday from 09:00 to 17:30 and Saturday from 10:00 to 16:00, excluding legally recognized holidays. In exceptional cases, the tenant can provide an alternative tenant; this is only possible if the mediator has received written permission from the homeowner, who has received the name of the main tenant and the composition of the travel group when booking. If there is permission for this change, the broker will charge change costs. You must also meet your payment obligations at all times in the event of cancellation.

Cancellation costs are:

In case of cancellation up to the 42nd calendar day (exclusive) before the day of arrival: the down payment.

In case of cancellation from the 42nd calendar day (inclusive) to the 28th day (exclusive) before the day of arrival: 60% of the rent.

In case of cancellation from the 28th calendar day (inclusive) until the day of arrival: The full rent.

Always take cancellation insurance; after all, you are never sure of the situation within your family, relatives and circumstances that may force you to cancel your holiday.

1.9 In case the broker has to cancel

In the event that we are forced to cancel and/or change the booking, we reserve the right to offer you a comparable or better property. Circumstances that force the mediator to take this measure may include: natural disasters, storm and water damage, work that makes it impossible to use the holiday home, death of the homeowner or one of his first-degree relatives, sale of the house, divorce, war situations, strikes or when the mediator has reason to assume that the homeowner cannot meet the stated obligation and/or quality of the holiday home. If the intermediary cannot succeed in offering a comparable or better home, the intermediary will refund the payments made up to that point. The tenant can under no circumstances claim compensation higher than the payments made to the intermediary for this booking up to that time. If the tenant has rented 2 independent homes, for example in 2 consecutive periods, and the broker is forced to cancel one of these homes, the agreement for the other home will remain unchanged. The tenant can then only cancel the other home with due observance of the conditions and costs referred to in point 1.8.

2.0 Tenant - Hired

The tenant is obliged to state the details of the travel group correctly, and the rented object may only be inhabited and used by the persons stated in the rental agreement. It is not allowed to deviate from this with the number of people, unless prior written permission has been granted by the homeowner. It is not allowed to create tents and/or other sleeping accommodations on the rented property unless this has been approved in writing by the homeowner. If the tenant fails to respect these rules, the homeowner has the right to dissolve the rental agreement immediately and the tenant is responsible for all damage resulting from this. Holding parties, parties and/or weddings is only permitted if the homeowner has given written permission for this and the mediator has confirmed this permission in writing to the tenant. In all cases, the main tenant is jointly and severally liable for ALL persons admitted to the rented accommodation.

2.1 Complaints

Despite the fact that we select, assess and inspect the houses very carefully, it is possible that upon arrival you will find a situation that you are not satisfied with. In the first instance, always report a complaint to a manager or home owner, and try to resolve it on the spot in good consultation. If this does not work, please report the complaint in writing within 48 hours by e-mail to hola@helpinghand.es and possibly also by telephone on number +34 663 79 61 66

Complaints regarding cleaning must be made immediately upon arrival.

The tenant must observe a reasonable period of time for resolving the complaint. In the case of complaints that have not been received in writing within 48 hours, it is up to the mediator to assess whether they can still be dealt with.

2.2 Your pet(s)

Pets can only be allowed if the homeowner gives permission for this, and this has been confirmed in writing by the mediator. On the information page of the holiday home you can find out whether a home owner allows pets; however, this does not guarantee that you will be allowed with your pet. In all cases, including when the homeowner allows pets, you must state when booking that you want to bring a pet; some homeowners set restrictive conditions here, such as only small pets, or only 1 pet. It is possible that we will ask you for further information when booking with pet(s). This can only be done in writing; if your information when you move into the holiday home does not appear to match the information you provided when booking, the homeowner has the right to dissolve the rental agreement with immediate effect. The broker cannot accept any liability for incorrect information, and there will be no refund of amounts paid by you if the booking is cancelled for this reason. The homeowner has the right to refuse your booking after receiving this information. It is not allowed to let pets walk, lie, swim or sleep in bedrooms, in or around swimming pools or on furniture. Damage to the holiday home and garden caused by pets is your responsibility.Bringing pets may incur additional cleaning costs.

2.3 Linen and towels

Holiday homes often provide bed linen and/or towels, for a fee or included in the rent (see house information). If there are any additional costs, these will be stated on the website(s). Always take some towels with you when renting the linen package; bath towels are not included in your linen package and often towels are NOT included in your linen package. If towels are part of the linen package, this usually concerns 1 large and 1 small towel, and possibly a washcloth. That is why we advise our customers to always bring extra towels. It is not allowed to use towels for cleaning. Irreparable damage or loss of bed linen and towels will be deducted from your deposit. Use your towels in the linen package for physical use only. The mediator accepts no liability for the quality and/or the range and composition of the linen package.

2.4 Swimming Pools

Outdoor swimming pools are kept available for use during the summer period only. This is usually understood to be the period from May to the end of September, but can be extended or shortened by the homeowner depending on the weather. If a swimming pool cannot be used temporarily due to necessary cleaning work, the broker accepts no liability for this. If the swimming pool water does not appear to meet the required quality, the homeowner is obliged to completely refresh the water in the swimming pool; such a refresh can take up to 2 days.

Villas with a heated swimming pool offer the possibility to increase the temperature of the water in the early and late season; you will find the possible surcharges for this in the house information. Supplements for pool heating must be paid in advance to the agent, depending on the wishes of the homeowner, or on site upon arrival. The homeowner has the right to switch off the pool heating during the high season. If you want to use pool heating, we recommend that you contact our customer service 3 days before arrival and ask them to request the homeowner to turn on the pool heating. However, he does not always have to, or cannot, comply with this. When you arrive, the bath may still need some warming up time. In very exceptional cases, circumstances may prevent a swimming pool from failing, such as the failure of a pump or other problems with the technology. The mediator does not accept any liability for the temperature of the swimming pool water, or the correct functioning of the swimming pool and the swimming pool heating. It is not permitted to change the settings of the swimming pool installation yourself. If the homeowner or manager requests this, you can ask him to confirm this briefly in writing. This prevents you from getting into discussions later about incorrect actions with the swimming pool installation. Swimming pools are sometimes equipped with a pool alarm, or fence around the pool, and the owner of a pool can be held liable if the legal requirements of the country are not met. The homeowner can therefore expressly request you to close gates, check the swimming pool alarm and follow the legal measures, otherwise he can refuse you. Tenant has the obligation upon arrival to ask the homeowner/caretaker about the pool alarm if present and to ensure that it functions correctly. In the event that the swimming pool alarm (temporarily) does not work due to technical problems, the tenant must take immediate measures so that children and/or pets and people who cannot swim cannot come near the swimming pool until the alarm or the closure to the swimming pool is activated again. functioning properly. If you do not correctly deal with these rules, all resulting consequences are for your own responsibility. As a tenant, convince yourself, especially for your own safety, that everything is safe and working properly, and also carry out additional checks during your stay.

Children under the age of 14 and without a swimming certificate may only swim under adult supervision and with an approved life jacket. The mediator cannot accept any liability for accidents of any kind during your stay.

2.5 Final cleaning

Cleaning costs are charged extra, unless it is explicitly stated on our website(s) in the house profile that these costs are included. In most cases, a final cleaning of your holiday home is mandatory. In almost all cases you pay the costs for this on arrival or they are paid with your booking (if stated) If it is stated "including cleaning if left clean", we always ask you to ask the manager for (written) confirmation upon departure that the house is indeed clean. The mediator can under no circumstances accept liability if the homeowner nevertheless charges cleaning costs to you. In that case, the homeowner can ask us to pay part of the deposit to him for cleaning, and we are contractually obliged to comply with this. Final cleaning is based on normal circumstances, parties and leaving the house untidy entitles you to charge extra costs for final cleaning. You are responsible for your departure for the disposal of bulky waste, empty bottles, etc.

2.6 Additional Terms

You are expected to use energy and water responsibly, both for cost reasons and for our environment. Extra costs for switching on air conditioners with the doors open and/or running water unnecessarily will be charged to the tenant. During your stay you are responsible for disposing of your household waste yourself, as mentioned earlier, and to put it in proper bags intended for this purpose. Please note that when you are in the vicinity of forests or water, vermin can come to garbage bags that are not properly closed. If you are taller than 1.80, make sure when booking that the beds meet your height; if not clear ask for additional information. It is possible that beds, for example, do not meet the basic size of 2 metres and we cannot accept any liability for this. Insofar as this is not yet known to us, we will request this information for you and then provide you with a written answer.

If something breaks during your stay or if you see a problem, you have the obligation to report this immediately. Items such as a boiler, washing machine, dishwasher, etc. fall under minor repairs and the tenant accepts that the homeowner needs a maximum of 3 working days to repair or replace this. For other items such as air conditioning, built-in central air conditioning, televisions and pool heating, repairs may take longer than 3 business days. The mediator does not accept any liability for the malfunctioning of electrical or electronic equipment, or the possible duration of the repair thereof. Complaints and compensation for this remain at all times a matter between the tenant and the homeowner. Smoking cigarettes, cigars or pipes is not allowed in the house unless expressly approved in writing. When smoking outside the house, please deposit your cigarettes and ashes in proper ashtrays. In some holiday homes, the caretaker or the homeowner will hand you a set of house rules upon arrival. Here you will find useful tips and information about your holiday home. You are requested to read these carefully and to respect the matters stated herein. Mice or other pests may be present in some areas. Homeowners can use pesticides against this. Please make sure that your children or pets never have access to these pesticides. The mediator does not accept any liability for vermin control and/or nuisance that may arise from vermin or the control thereof, nor for the pesticides used. The holiday home is rented out for holiday use; making professional film and photo recordings for commercial use is expressly prohibited unless this has been agreed in writing with the mediator and the homeowner. If the tenant makes film recordings of which it is clear that these will be used for commercial purposes, the homeowner can dissolve the rental agreement with immediate effect. All consequences and costs arising from this dissolution are the responsibility and expense of the tenant. During the rental period it may be necessary for the homeowner and/or his staff to be on site for maintenance or repairs. The tenant will agree to such a visit.

2.7 Legal Liability and Indemnity

The intermediary, or any company belonging to its group, and/or website(s) where a booking has taken place, cannot accept any liability for damage, injury or accidents to persons, animals or means of transport that arise during your stay in the rented accommodation. vacation rental. The mediator can only limit himself if there is a dangerous situation in the home, at the instigation of the tenant to inform the homeowner and request him to take immediate action. The final responsibility for the situation, the stay and/or the action of the homeowner is entirely between the tenant and the homeowner. The mediator only mediates between tenant and homeowner in the case of rental and has no influence whatsoever on the situation on site, and can therefore not accept any liability for this. Should a situation be so dangerous that the tenant decides to leave, for example in the interests of and to protect his children, etc., the homeowner or the mediator retains the option of having the situation assessed independently on the basis of visual material or by experts. The responsibility for the homeowner can never extend beyond a full or partial compensation of the rent paid, if the result of the independent assessment is that the tenant has taken the right action with his departure. Loss or theft that arises during the stay is entirely at the risk and expense of the tenant, the mediator rejects any form of liability for this. When entering into a rental agreement, the tenant accepts that the mediator can never be held liable for problems that the tenant or his co-tenants encounter during the stay due to theft, loss or accidents. The intermediary cannot take responsibility for the proper functioning of an alarm system. It is entirely at the tenant's discretion to test these and, if necessary, to take measures to protect his possessions. The mediator can never be held responsible for nuisance caused by construction and renovation activities in the area, failure of utilities and / or nuisance from neighbours. In the case of construction activities that are known to the mediator before the arrival of the tenant, but were not known at the time of booking, the mediator can decide, in the interest of the tenant and in consultation, to offer another home. After a holiday home has been occupied, a change of home is excluded free of charge and possible removal costs and the change of home are the responsibility of the tenant. The main tenant, who has entered into the agreement, is jointly and severally liable for all possible damage or loss that arises during the period that he has rented the holiday home. The main tenant also accepts liability for persons allowed in the accommodation by the main tenant during the rental period. The tenant hereby indemnifies the mediator against any form of liability for damage and loss that arises during his stay. The mediator can never be held responsible for inconveniences caused by deviations from the rented holiday home. If deviations limit the use of the holiday home for the tenant to such an extent that the mediator decides to pay compensation or is forced to do so, this compensation can never exceed the rent paid. In all cases, the mediator may request an independent commission and/or a competent court to rule and issue an opinion. If the mediator proceeds to compensate, the independent commission and/or the competent court must have assessed that the mediator is to blame for the inconvenience. If it turns out that the mediator is right in such a procedure, the renter will take responsibility and be liable for all costs incurred for this investigation. In case damage is paid, the mediator will pay for this investigation. In the event of natural disasters, homes rented from the intermediary may be located in areas that have been declared a high-risk area. This can be floods, forest fires, earthquakes, etc. The tenant cannot in any way hold the broker liable for consequences arising from possible natural disasters. The tenant will absolutely not cause a situation where there is a risk of forest fire. In some regions and areas there is a barbecue ban. If the use of a barbecue is not permitted in the holiday home, or only an electric barbecue is permitted, the tenant is obliged to comply with these rules. If the tenant does not comply with these rules, which will be made known upon arrival, he is liable for all consequences of his actions.